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Frequently Asked
Questions

Intensive Questions

What gains can I expect to see from an intensive session?

As you know many of our children have the same diagnoses, but vastly differ in their level of ability. For this reason, it’s very difficult to judge exactly what gains your child may see from an intensive session. On the first day of your child’s session you will meet with your therapist and come up with a set of realistic goals for the next three weeks. Your primary concerns will be taken into account, so please feel free to discuss openly what you would most likely to concentrate on.Typically we strive for 6-12 months of typical development for your child, when comparing the program to a weekly therapy program.

What are your housing accommodation options near your LA clinic?

Option 1.
NAPA Apartment
Located right across the street from our clinic, The NAPA Apartment at Pacific Place includes 1 bedroom, plus a loft with additional bed. Lease via NAPA at $2,940 for a three week stay ($140 per night.) Contact us directly by e-mail at apt@napacenter.org or call +1(424) 269-3400, as Pacific Place Apartments does not offer short-term rentals.

Option 2.
Residence Inn El Segundo or Redondo Beach
Located within three miles of the clinic, the Residence Inn by Marriot is a favorite among NAPA Families. Both locations, El Segundo and Redondo Beach, offer mobility accessible rooms with a small kitchen area. Try their daily shuttle to and from NAPA (not wheelchair accessible) as well as daily breakfast, and a light dinner Monday – Wednesday. Call (310) 333-0888 to book your El Segundo stay or (310) 725-0108 for the Redondo Beach location.

Option 3.
Parents have had good luck finding reasonable options using these sites. Vacation Rentals VRBO, Airbnb, HomeAway

Option 4.
Ronald McDonald House – Long Beach
Located roughly 30 -45 minutes away, The Ronald McDonald house is a great option for families who need a little extra help to make an intensive possible. Should you qualify, your intensive coordinator can fill out a referral for your stay 30 days before your intensive start date. After you are notified this form has been submitted, follow up with the Ronald McDonald House to verify your eligibility and confirm availability.

What are your housing accommodation options near your Boston clinic?

Option 1.
Waltham Landing
https://www.walthamlanding.com
$150/night fall and winter
$170/night summer and spring
Email Mark Dillon at mark@landmarkboston.com

Option 2.
Residence Inn Boston Watertown
*$239/night for 7-29 nights & $209/night 30+ nights
Contact Korinee Robertson at (857) 3304-4407

Option 3.
Extended Stay America
*NAPA families will receive 10% of the current rate.
Contact Daniel Coleman at (980) 498-4654

What cities around NAPA LA would you recommend we stay at or near?

Manhattan Beach, Hermosa Beach, El Segundo, Marina Del Rey, Culver City, and Westchester are all within 30 minutes of the LA Clinic.

How do I get to your center from the 405?

Traveling south on I-405 Exit 44 (toward El Segundo Blvd), turn right onto S La Cienega Blvd, drive .7 miles & NAPA will be on your right, with the parking lot entrance directly after the building.Traveling north on I-405 Take the El Segundo Blvd exit toward El Segundo, take a left onto El Segundo Blvd, drive .2m, take right onto S La Cienega Blvd, drive .7 miles & NAPA will be on your right, with the parking lot entrance directly after the building.Traveling from South Bay Take N Aviation Blvd to W 120th St where you will take a right. Take the third left onto S La Cienega Blvd, drive .2 miles & NAPA will be on your right, with the parking lot entrance directly after the building.

Do you offer parking at your locations?

Parking is FREE in all of our clinics parking lots!

What should we bring for our intensive session?

• Braces • AFOs • Healthy snacks, drinks, and juices • Regular shoes that fit without AFOs and socks • Any other equipment you would like to incorporate in the session (walkers, wheelchairs, etc) • Favorite toys/books (prizes for a great day or week) • Tablet with shows or music for motivation when therapy gets tough! • An extra change of clothes in case of an accident • AAC Device • Icy Hot, BioFreeze, Tiger Balm, arnica cream or any massage crème for sore muscles • Medications, vitamins, supplements, etc. • Extra diapers • And parents, don’t forget to bring some snacks and entertainment for you too!

What happens if my child becomes ill prior to their session?

If your child becomes ill prior to the session start date please contact us ASAP so we can give another family on our wait list a chance to come to NAPA. With a doctors note, we can save the money you put towards this intensive as a credit towards the next session you schedule with us. We most likely will not be able to get you in right away, but once we do, just ask our billing team to apply this saved credit.

What happens if my child becomes ill during their session?

For local patients we can schedule make up sessions. Sometimes we can also add therapy onto other intensive days when your child is feeling better. In other cases when adding on additional therapy would be too taxing, we save any hours missed as a credit that can be applied towards your next intensive.

When is the soonest I can schedule my next intensive?

Typically, we recommend a two-month break prior to your next session. You will continue to see gains after your child’s session, and it is just as important to build off those gains as the intensive session itself. If you would like to schedule another session within two months of your last, you will need to receive permission from one of NAPA’s therapists.

Intensive Scheduling Questions

When does the next intensive session start?

We offer intensive sessions every three weeks, throughout the year. You can view the schedule by clicking here.

When will the schedule for next year be released?

The following years schedule is released in July. For example the 2019 schedule will be released in July of 2018.

How many hours per day would you recommend my child do for an intensive?

The best way to determine which of our therapies are most appropriate for your child is to fill out our patient intake paperwork. Our therapists will review to confirm that your child is a candidate for our intensive program, and also recommend which of our therapies are best suited for your child’s needs, as well as how many hours per day they believe to be most appropriate.

How do I register for an intensive therapy session?

Once you have filled out the Intensive Intake Paperwork and received email confirmation that your child is a candidate for our program along with your intensive plan recommendations you can request the session of your choice by clicking here and submitting a form for the session time frame of your choice. Note this does not guarantee a session. It simply lets us know you are interested at coming at this time. The intensive coordinator at the clinic you selected will reach out and let you know our availability for your preferred session.

Can I request a specific therapist?

You can request a previous therapist you have had but we cannot guarantee any therapist for your session. Many other factors play into scheduling but we do everything we can to meet scheduling preferences such as preferred therapists and start time.

What happens if the intensive session I want is full?

If we can’t get you into the session you requested we can add you to that sessions wait list. Although we can’t predict when or if a family will drop out, we will let you know if an opening becomes available.

What time will my child’s session begin?

Our intensive sessions begin as early as 8:00 AM with our last intensive hour beginning at 2:30. If you would like a particular start time, we recommend booking your session during 2019 registration, which begins July 16, 2018 at 1:00 PST.

Can we increase or decrease the number of hours per day once the session begins?

If you think your child will not be able to handle the length of the session we recommended, we advise either starting with one less hour or including a break in your session. As a heads up, once you begin your session we will not be able to decrease the number of hours you are signed up for and rarely have the availability to add in more therapy.

Billing and Insurance Questions

What is the cost of an intensive session?

Our private rate for all of our therapies is $115 per hour.
2 hours a day / five days a week / 3 weeks - $3450

What is your cancelation policy if I decided against doing the session a confirmed and placed a deposit for?

Once your deposit is placed, it will only be refunded in full for medical purposes with a doctor’s note. If you are cancelling for other non medical reasons, here is our cancelation policy:

45 Days Prior to Session Start Date
• Deposits may be moved to another session for a $250 fee
• Upon approval of the clinic manager, this fee can be waived for medical purposes that would prevent the patient from participating in the scheduled intensive therapy program. A physician's note is required.

• If the session is canceled and the patient requests for the deposit to be refunded, a $250 fee will be applied.
• Any requests to waive fees outside of having a physician's note must be approved by management.

45 Days or Less Prior to Session Start
• Cancellations or requests to move deposits will not be granted within this period.
• Cancellations will result in a loss of the $1000 deposit. Funds paid in addition to the deposit may be transferred to a future session or used as a credit for weekly therapy sessions.
• Upon approval of the clinic manager, this fee can be waived for medical purposes that would prevent the patient from participating in the scheduled intensive therapy program. A physician's note is required.
• Any requests to waive fees outside of having a physician's note must be approved by management.

Are you interested learning more?

Contact us